Every call answered. Every visit booked.

Ally, the Aleras voice agent, answers your phones on the first ring, books visits into your calendar and fills every cancellation, day and night.

Book a demoHear Ally
Maria G. · inboundillustrative call
0:00
MG
While it talks, it works
Identity verifiedName, date of birth and address
Order matchedDr. Patel · MRI lumbar spine w/o
Caught a mix‑upAdaptedPatient said knee · order is lumbar spine · confirmed
Times offeredTwo openings that fit the order
Moved to FridayAdaptedThu 10:40 released · Fri 8:15 booked
Directions and prep sentBy text, with a map link
Handled an interruptionAdaptedPaused mid‑question · answered prep · resumed
MRI safety screen loggedNo implants reported
1 ringto answer
0staff involved
Bookedbefore hanging up

Your phones never stop. Every ring is a job.

Ally answers every one.

Bookings, reschedules, reminders and callbacks, handled on the first ring, so your team only touches what needs a person.

Countless separate front-desk calls — new bookings, voicemail, after-hours, reschedules, confirmations, prep questions, directions, reminders, waitlist, no-shows, languages and referring offices — are all answered by Ally, the Aleras voice agent.

Your front desk, off the phone.

Ally takes the calls, books the visits and chases the confirmations. Your team gets back to the patients standing in front of them.

From first ring to booked visit

Every step of a patient call, from hello to the reminder the day before, and how little of it lands on your team.

Inbound calls

Ally picks up on the first ring, any hour, as many calls at once as you get. It verifies the caller, finds what they need and books the visit before hanging up.

  • Callers verified before any detail is shared
  • Interruptions and mix‑ups handled like a person would
  • Anything clinical goes straight to your team
Incoming call · 7:52 PMAlly · answered on ring 1

Scheduling

Ally books into the calendar your team already uses, on the right room, provider and length for the visit, across every site.

  • Reschedules and cancellations handled on the call
  • Freed slots offered to the waitlist by call and text
  • Your booking rules, followed every time

Reminders and outreach

Confirmations, prep, reminders and recalls go out on time by call and text, and patients can simply reply.

  • Replies answered by Ally, or routed to a person
  • No‑shows called back to rebook within minutes
  • Quiet hours always respected
OSOak Street Imaging

Pre‑visit intake

After every booking, Ally texts a link to finish forms on the phone. Patients walk in, and your team already knows they’re ready.

  • Forms, visit questions and signed consents
  • Missing items chased with a call the day before
  • Patients who get stuck can call Ally for help
Welcome, MariaFrom your text · 2 minutes left
Details confirmedReturning patient · matched
Visit questionsAnswered · reviewed by staff
Consent signedMRI consent v4
Safety screeningNo implants reported
Front desk · today
Maria G.MRI L‑spine · 8:15Intake 0/4

Your team’s list

Your team stops answering the same questions all day. What reaches them is the short list that needs a person.

  • Routine calls finished by Ally
  • Clinical questions always go to a person
  • Every call recorded and summarized
Calls this week1,284
0 finished by Ally1284 needed a person

A front desk you can trust on the phone

Ally sounds like your best person, follows your rules and tells your team everything it did.

Speaks your patients’ languageAlly answers in English, Spanish and more, switches mid‑call when the caller does, and sounds like your front desk on its best day.
EnglishThanks for calling Oak Street Imaging, this is Ally.
EspañolGracias por llamar a Oak Street Imaging, habla Ally.
Tiếng ViệtCảm ơn bạn đã gọi Oak Street Imaging, tôi là Ally.
中文感谢致电 Oak Street Imaging，我是 Ally。
Ally answers in the caller’s language and notes it for your team
Knows when to hand offClinical questions, upset callers and anything outside your rules go to a person, with a summary on screen before they say hello.
Caller“Should I stop my blood thinner before the biopsy?”
Works with what you haveAlly is built to book into the scheduling system you already use and answer on the number patients already call.
Your scheduling systemBooking written to the calendar
Your phone lineCalls forwarded, number unchanged
Your textingConfirmations from your own number
Your teamTransfers to the right extension
Built to work alongside the tools your team already uses
Every call, on the recordCalls answered, booked, transferred and called back, live. Every number opens the calls behind it, with recordings and summaries.
Calls answered100%
Booked on the call64%
Sent to a person6%
Calls handled by Ally, last 10 weeks · every number opens its calls

Product visuals are illustrative.

And much more

All the small calls that quietly eat a day.

After‑hours answeringNights and weekends, booked like it’s 10 AM
Unlimited calls at onceMonday morning rush, nobody on hold
Callers verifiedIdentity confirmed before any detail is shared
No‑show rebookingA friendly call to rebook within minutes
Waitlist offersOpen slots offered only at times the patient said work
Recurring visitsA whole series booked in one call
Every site, one numberThe nearest opening across all your locations
Referring office callsStatus questions answered without your team
Directions and parkingSent by text with every booking
Forms by textIntake links sent after every booking
Records requestsRequester verified and the request logged for your team
Urgent calls routedYour on‑call rules, followed every time
Prep instructionsSpecific to the visit, read out and sent by text
Your script, your voiceYour greeting, your policies, your tone
Call analyticsAnswered, booked, transferred and called back
Rules you setDecide what Ally finishes alone and what comes to you
Every call explainedRecording, transcript and a one‑line summary
Nothing is ever lostEvery call and change kept with its history

Built for healthcare

Ally handles patient calls, so it’s built to the standard patient information requires.

HIPAA compliantWe sign a Business Associate Agreement before Ally handles any patient information.
EncryptedCalls, recordings and records are encrypted in transit and at rest.
Never used for trainingYour calls, recordings and transcripts are never used to train AI models.
Access you controlRole‑based access for your team, and every call and change on the record.
Security and compliance

Get started

A short conversation about how your front desk works, then a test line you can try before anything goes live.

01Tell us how your phones runYour sites, hours, visit types and the calls your team takes most, plus the scheduling system you use today.
02Try a test lineWe set up a test version of Ally with your greeting and a few common call types. You call it and tell us what to change.
03Start smallBegin with one kind of call, such as after‑hours. Expand when you’re comfortable with how Ally handles it.
Book a demoRequest a test line

Questions

Aleras is a voice agent for outpatient healthcare front desks. Its agent, Ally, answers your phones, books visits into your calendar, confirms appointments and fills cancellations, and hands anything that needs judgment to your team.

Same people. Same rooms.
A much bigger practice.

The practices that lead the next decade won’t have the biggest front desks. They’ll have Ally on the phones.

Book a demoHear Ally