Knows when a person should take the call.
Clinical questions, upset callers and anything outside your rules go to a person, with a summary on screen before they say hello. You decide where the line is.
Caller“Should I stop my blood thinner before the biopsy?”
Caller“Should I stop my blood thinner before the biopsy?”
Product visuals are illustrative.
What changes
Transfers start with “Can you tell me again…?”
Your team sees who called, why, and what Ally already did.
Clinical questions answered by whoever picks up.
Clinical questions always go to a person.
After‑hours urgent calls wait for the morning.
Urgent calls follow your on‑call rules.
What it covers
Rules you setDecide what Ally finishes alone and what comes to your team
Warm transfersTo the right extension, with the summary attached
Clinical questionsAlways routed to a person
On‑call routingAfter‑hours urgent calls follow your rotation
Callback queueWhen nobody is free, a tracked callback instead of voicemail
Caller asks for a personAlways honored, right away
More in Platform
Same people. Same rooms. A much bigger practice.
See how Ally would handle the calls your front desk takes every day.